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Customer Satisfaction with Electronic Service Encounters
Customer Satisfaction with Electronic Service Encounters
Detailed Information
- Material Type
- 기사
- ISSN
- 10864415
- Author
- Nelson Masssad.
- Title/Author
- Customer Satisfaction with Electronic Service Encounters / Nelson Masssad. ; Robert Heckman ; Kevin Crowston.
- Publish Info
- Armonk, NY : M.E. Sharpe, 2006.
- Material Info
- pp. 73-104
- Index Term-Uncontrolled
- CUSTOMER SATISFACTION ELECTRONIC SERVICE ENCOUNTERS
- Added Entry-Personal Name
- Robert Heckman
- Added Entry-Personal Name
- Kevin Crowston.
- Host Item Entry
- International journal of electronic commerce =IJEC : Vol. 10 No. 4 (2006. summer) 2006, 06
- 모체레코드
- 모체정보확인
- Control Number
- kjul:60089113
MARC
008070130s2006 AI a a ENG■022 ▼a10864415
■1001 ▼aNelson Masssad.
■245 ▼aCustomer Satisfaction with Electronic Service Encounters▼dNelson Masssad.▼eRobert Heckman▼eKevin Crowston.
■260 ▼aArmonk, NY▼bM.E. Sharpe▼c2006.
■300 ▼app. 73-104
■653 ▼aCUSTOMER▼aSATISFACTION▼aELECTRONIC▼aSERVICE▼aENCOUNTERS
■7001 ▼aRobert Heckman
■7001 ▼aKevin Crowston.
■773 ▼tInternational journal of electronic commerce =IJEC▼gVol. 10 No. 4 (2006. summer)▼d2006, 06
■SIS ▼aS037416▼b60077697▼h8▼s2
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