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Customer service on the Internet : building relationships, increasing loyalty, and staying competitive
Customer service on the Internet : building relationships, increasing loyalty, and staying...
Customer service on the Internet : building relationships, increasing loyalty, and staying competitive

Detailed Information

Material Type  
 단행본
ISBN  
0471382582
Callnumber  
326.181 S839c
Author  
Sterne, Jim
Title/Author  
Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne.
Publish Info  
New York : John Wiley & Sons, 2000.
Material Info  
xvi, 351 p. : ill. ; 24 cm.
서지주기  
Includes index.
Subject Added Entry-Topical Term  
Customer services Communication systems
Subject Added Entry-Topical Term  
Internet marketing
Subject Added Entry-Topical Term  
World Wide Web
Subject Added Entry-Topical Term  
Internet (Computer network)
Price Info  
29000
Control Number  
kjul:60038806

MARC

 008050223s2000        nyua                    001  0  eng
■020    ▼a0471382582  
■035    ▼aKRIC07871742
■090    ▼a326.181▼bS839c
■1001  ▼aSterne,  Jim
■24510▼aCustomer  service  on  the  Internet▼bbuilding  relationships,  increasing  loyalty,  and  staying  competitive▼dJim  Sterne.
■260    ▼aNew  York▼bJohn  Wiley  &  Sons▼c2000.
■300    ▼axvi,  351  p.▼bill.▼c24  cm.
■504    ▼aIncludes  index.
■650  0▼aCustomer  services▼xCommunication  systems
■650  0▼aInternet  marketing
■650  0▼aWorld  Wide  Web
■650  0▼aInternet  (Computer  network)
■9500  ▼b29000

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