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Customer service on the Internet : building relationships, increasing loyalty, and staying competitive
Customer service on the Internet : building relationships, increasing loyalty, and staying competitive
상세정보
- 자료유형
- 단행본
- ISBN
- 0471382582
- 청구기호
- 326.181 S839c
- 저자명
- Sterne, Jim
- 서명/저자
- Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne.
- 발행사항
- New York : John Wiley & Sons, 2000.
- 형태사항
- xvi, 351 p. : ill. ; 24 cm.
- 서지주기
- Includes index.
- 일반주제명
- Internet marketing
- 일반주제명
- World Wide Web
- 가격
- 29000
- Control Number
- kjul:60038806
MARC
008050223s2000 nyua 001 0 eng■020 ▼a0471382582
■035 ▼aKRIC07871742
■090 ▼a326.181▼bS839c
■1001 ▼aSterne, Jim
■24510▼aCustomer service on the Internet▼bbuilding relationships, increasing loyalty, and staying competitive▼dJim Sterne.
■260 ▼aNew York▼bJohn Wiley & Sons▼c2000.
■300 ▼axvi, 351 p.▼bill.▼c24 cm.
■504 ▼aIncludes index.
■650 0▼aCustomer services▼xCommunication systems
■650 0▼aInternet marketing
■650 0▼aWorld Wide Web
■650 0▼aInternet (Computer network)
■9500 ▼b29000
