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Successful service operations management
Successful service operations management
Detailed Information
- Material Type
- 단행본
- ISBN
- 0324135564
- Callnumber
- 325.1 M595s
- Author
- Metters, Richard
- Title/Author
- Successful service operations management / Richard Metters ; Kathryn King-Metters ; Madeleine Pullman.
- Publish Info
- Mason, OH : South-Western/Thomson, 2003.
- Material Info
- xix, 374 p. : ill. ; 26cm+1CD-ROM(4 3/4 in.).
- 서지주기
- Includes bibliographical references and index.
- Subject Added Entry-Topical Term
- Customer services Management
- Subject Added Entry-Topical Term
- Customer services Management
- Added Entry-Personal Name
- King-Metters, Kathryn , 1949-
- Added Entry-Personal Name
- Pullman, Madeleine , 1957-
- Price Info
- 26000
- Control Number
- kjul:60037838
MARC
008050124s2003 us b 001 0 eng■020 ▼a0324135564
■035 ▼aKRIC08481786
■090 ▼a325.1▼bM595s
■1001 ▼aMetters, Richard
■24510▼aSuccessful service operations management▼dRichard Metters▼eKathryn King-Metters▼eMadeleine Pullman.
■260 ▼aMason, OH▼bSouth-Western/Thomson▼c2003.
■300 ▼axix, 374 p.▼bill.▼c26cm▼e1CD-ROM(4 3/4 in.).
■504 ▼aIncludes bibliographical references and index.
■650 0▼aCustomer services▼xManagement
■650 0▼aCustomer services▼xManagement
■7001 ▼aKing-Metters, Kathryn▼d1949-
■7001 ▼aPullman, Madeleine▼d1957-
■9500 ▼b26000
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Accompanying Material Information
| Accompanying Registration Number | Parent Registration Number | Data Type | Location | Material Status | Quantity |
|---|---|---|---|---|---|
| M002301 | W061883 | CD-ROM[컴퓨터화일] | 문학자료실(관광학관1층) | 대출가능 |