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Managing services : using technology to create value
Managing services : using technology to create value
Detailed Information
- Material Type
- 단행본
- ISBN
- 0072464267
- ISBN
- 0071194770
- Callnumber
- 325 D263m
- Author
- Davis, Mark M.
- Title/Author
- Managing services : using technology to create value / Mark M. Davis ; Janelle Heineke.
- Publish Info
- Boston : McGraw-Hill/Irwin, 2003.
- Material Info
- xvii, 443 p. : ill. ; 27cm+1CD-ROM (4 3/4 in.).
- Added Entry-Title
- The McGraw-Hill/Irwin series, Operations and decision sciences
- 서지주기
- Includes bibliographical references and index.
- Subject Added Entry-Topical Term
- Service industries Technological innovations Management
- Subject Added Entry-Topical Term
- Value analysis (Cost control)
- Subject Added Entry-Topical Term
- Customer relations Management
- Added Entry-Personal Name
- Heineke, Janelle N.
- Price Info
- 31000
- Control Number
- kjul:60037508
MARC
008050114s2003 maua b 001 0 eng■020 ▼a0072464267
■020 ▼a0071194770
■035 ▼aKRIC08812279
■090 ▼a325▼bD263m
■1001 ▼aDavis, Mark M.
■24510▼aManaging services▼busing technology to create value▼dMark M. Davis▼eJanelle Heineke.
■260 ▼aBoston▼bMcGraw-Hill/Irwin▼c2003.
■300 ▼axvii, 443 p.▼bill.▼c27cm▼e1CD-ROM (4 3/4 in.).
■44000▼aThe McGraw-Hill/Irwin series, Operations and decision sciences
■504 ▼aIncludes bibliographical references and index.
■650 0▼aService industries▼xTechnological innovations▼xManagement
■650 0▼aValue analysis (Cost control)
■650 0▼aCustomer relations▼xManagement
■7001 ▼aHeineke, Janelle N.
■9500 ▼b31000
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